AI+ Customer Service

Hours: 8 / Access Length: 12 Months / Delivery: Online, Self-Paced
Online Hours: 8
Retail Price: $195.00

Course Overview:

The AI+ Customer Service course equips professionals with the expertise to revolutionize customer experiences using Artificial Intelligence (AI). Starting with an in-depth understanding of AI’s role in customer interactions, this certification explores data collection and analysis techniques essential for AI integration. Participants will learn advanced strategies for implementing AI-driven solutions, optimizing customer service workflows, and enhancing user experiences. Ethical AI practices and building trust are key elements, ensuring responsible AI deployment. This course emphasizes practical applications, equipping learners with actionable insights for navigating the evolving landscape of customer service. By mastering strategic AI implementations tailored to organizational needs, participants will gain the competitive edge required to boost customer satisfaction and drive organizational growth.

Recommended Prerequisites:

• Basic knowledge of customer service operations and its role in business success.
• Familiarity with digital tools and fundamental AI concepts.
• Insights into organizational decision-making processes related to customer service and technology adoption.
• Curiosity and openness to exploring AI’s transformative potential in customer service practices.

Course Outline:

Lesson 1: Introduction to Artificial Intelligence (AI) in Customer Service

• 1.1 Overview of AI
• 1.2 Relevance of AI in Customer Service

Lesson 2: Understanding AI Technologies

• 2.1 Overview of Machine Learning
• 2.2 Natural Language Processing (NLP)
• 2.3 Deep Learning and Neural Networks
• 2.4 AI-Driven Analytics

Lesson 3: Data Collection and Analysis

• 3.1 Gathering Customer Data
• 3.2 Data Quality and Integrity
• 3.3 Analyzing Data for Insights
• 3.4 Applying Insights to Enhance Customer Service

Lesson 4: Implementing AI Solutions

• 4.1 AI Solutions for Customer Service
• 4.2 Integration into Customer Service Systems
• 4.3 Training and Change Management
• 4.4 Measuring the Impact of AI on Customer Service

Lesson 5: Optimizing Customer Experiences

• 5.1 Using AI to Create Personalized Customer Interactions
• 5.2 Increasing Service Efficiency with AI
• 5.3 Case Studies: Successful AI Implementations in Customer Service

Lesson 6: Ethical Considerations and Trust

• 6.1 Ethical AI Use in Customer Service
• 6.2 Building Trust through Transparency
• 6.3 Compliance with Data Privacy Regulations

Lesson 7: Future of AI in Customer Service

• 7.1 Emerging Trends and Advancements in AI Technologies
• 7.2 Innovative Use Cases for AI in Customer Service
• 7.3 Preparing for AI Evolution in Customer Service
• 7.4 Ethical and Societal Considerations

Lesson 8: Creating an AI Strategy for Your Organization

• 8.1 Developing Strategic Plan for AI Implementation and Evolution
• 8.2 Cultivating an AI-Driven Culture
• 8.3 Overcoming Challenges and Measuring Success

Optional Lesson: AI Agents for Customer Service

• What Are AI Agents
• Types of AI Agents
• Applications and Trends of AI Agents in Customer Service

All necessary course materials are included.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.